We are dedicated to deliver high quality service to our customers, and want to always keep the quality standards high. If you feel that we do not provide you first class service or you want to provide feedback about solutions, services or products, please contact us.

You can contact us at:

PT PFI Mega Life Insurance
Jl. TB. Simatupang Kav. 88, 
Pasar Minggu - Jakarta Selatan 
12520, Indonesia
T +62-21 2954 5555

Please provide us your data, policy number and other information related to the complaint.

Our Complaint Handling Unit will receive and follow up to the relevant department within 24 hours. We will review your feedback or complaints objectively. Further, we will resolve your complaint, in our best efforts, within 20 business days of receiving the complaint.

If we are unable to resolve the complaint within 20 business days, we will notify you in writing of the reason for our inability to resolve the complaint in a timely manner.

If you are still unsatisfied with the first-degree complaint handling procedure, then you may request to review the complaint in the 2nd level complaint handling procedure. We will review and investigate complaints correctly and objectively and provide our final decision to you.

In case you are still dissatisfied with the completion of the complaints handling procedures at levels 1 and 2 and wish to request a resolution by involving a third party, you may contact one of the following institutions:

Indonesian Mediation and Arbitration Insurance Agency (BMAI) or the Court.